Understanding "Jobs to Be Done"

In the realm of innovation, the concept of "Jobs to Be Done" (JTBD) offers a compelling framework for understanding customer needs and driving product development. This approach shifts the focus from the product itself to the underlying tasks that customers are trying to accomplish.

By identifying and understanding these jobs, companies can innovate more effectively, creating products and services that truly resonate with their target audience.

The essence of JTBD

At its core, JTBD is about perspective. Instead of asking what features a product should have, it asks what tasks customers need to accomplish. This subtle shift in questioning leads to profound insights into customer behaviour and preferences.

For instance, when people buy a drill, they don't necessarily want a drill; they want a hole in the wall. The job they need to be done is making that hole, not owning a drill. This analogy simplifies the JTBD concept, illustrating how focusing on the task can lead to innovative solutions.

JTBD in innovation management

Innovation management involves steering the creative capabilities of an organisation towards practical and profitable outcomes. Integrating the JTBD framework into this process enhances its effectiveness by:

  1. Identifying unmet needs
    By understanding the jobs customers are trying to get done, companies can identify gaps in the market where current solutions are inadequate.

  2. Guiding product development
    Insights from JTBD analysis can inform the design and features of new products, ensuring they are closely aligned with customer needs.

  3. Differentiating offerings
    Focusing on the job allows companies to differentiate their products based on how well they accomplish the customer's task, rather than on features or specifications.

Implementing JTBD

Implementing the JTBD framework involves several steps:

  1. Research
    Begin with qualitative research to understand the tasks your customers are trying to accomplish. This can involve interviews, observations, and other ethnographic techniques.

  2. Analysis
    Break down the jobs into specific, actionable tasks. This helps in understanding the nuances of each job and the context in which it is performed.

  3. Solution development
    Design your product or service to address the jobs identified. This step involves creativity and innovation to find the best way to accomplish the tasks.

  4. Testing and iteration
    Validate your solutions with customers to ensure they effectively accomplish the jobs. Use feedback to refine and improve your offerings.

The pros of JTBD

  • Customer-centric
    JTBD puts the customer's needs at the forefront of the innovation process.

  • Clear focus
    It provides a clear focus for product development efforts, reducing the risk of feature creep.

  • Competitive advantage
    Products designed with JTBD in mind are often more closely aligned with customer needs, offering a competitive edge.

The cons of JTBD

  • Research intensive
    The approach requires significant upfront research to accurately identify and understand the jobs.

  • Complex analysis
    Breaking down jobs into actionable tasks can be complex and time-consuming.

  • Innovation pressure
    There may be pressure to constantly innovate to meet the evolving nature of jobs.

Summary

The "Jobs to Be Done" framework is a powerful tool, offering a customer-centric approach to product development. By focusing on the tasks that customers are trying to accomplish, companies can create innovative solutions that truly meet their needs.

While the approach requires significant effort in research and analysis, the potential for creating differentiated and successful products makes it a worthwhile investment for any organisation looking to innovate effectively.

In summary, JTBD is about understanding and addressing the underlying tasks or problems that customers are trying to solve. This approach not only fosters innovation but also ensures that new products and services are deeply rooted in customer needs, leading to greater success in the market.

Free e-book download

All that written, there is a great e-book you can download for free here. It's written by Tony Ulwick. It includes some tools and templates you'll be able to take to work straight away. 

Navigating the future: A guide to innovation with the three horizons model

Dominate the competitive landscape & secure your future growth with the Three Horizons Model!

This powerful framework, developed by McKinsey, equips you to balance defending your core business with exploring disruptive opportunities. Buckle up as we dissect this game-changing tool and empower you to chart a clear path to innovation success.

What are the three horizons?

Imagine your future unfolding across three distinct innovation landscapes:

  • Horizon 1: Sustaining the Core (0-2 years)
    Your bread and butter – focus on refining your existing business model for maximum efficiency and competitiveness. Think product extensions, process optimisations, and digitalisation initiatives.

  • Horizon 2: Expanding the Horizon (2-5 years)
    Explore opportunities adjacent to your core – new markets, customers, or channels. Imagine entering new geographies, developing complementary products, or forging strategic partnerships. This horizon balances risk with potential for significant growth.

  • Horizon 3: Transforming the Future (5+ years)
    Embrace radical disruptions & game-changing innovations. Venture into uncharted territory with entirely new business models and technologies. Think disruptive startups, revolutionary inventions, or emerging markets catering to unseen needs.

Balancing for sustainable growth

Achieving a balanced portfolio across these horizons is key:

  • The traditional approach
    70% to Horizon 1 (core), 20% to Horizon 2 (expansion), and 10% to Horizon 3 (transformation).

  • Remember, the optimal balance is industry-specific!
    A rapidly evolving industry might favour Horizon 3, while a mature one might prioritise Horizon 1. There is no wrong answer.

Putting the model into action

Ready to unlock the power of the Three Horizons Model? Here's your roadmap:

  1. Conduct a thorough analysis
    Assess your current business, future trends, and potential disruptions. Identify opportunities within each horizon.

  2. Develop investment criteria
    Define clear parameters for evaluating projects based on risk, return, and strategic fit.

  3. Align your portfolio
    Build a balanced portfolio of initiatives spread across the three horizons, ensuring sufficient resources for each.

  4. Foster a culture of innovation
    Encourage an open-minded approach to exploring new ideas and empower teams to pursue opportunities across all horizons.

Remember, the Three Horizons Model is a dynamic tool, not a rigid formula. Continuously monitor your progress, adapt your portfolio, and ensure it reflects the ever-changing business landscape.

Why idea programs and innovation management in large organisations is a good long term investment

In today’s competitive and dynamic market, organisations need to constantly innovate and adapt to changing customer needs, technological trends, and business opportunities.

However, innovation is not something that can be achieved overnight or by a few individuals. It requires a systematic and collaborative approach that involves the entire organisation, from top management to frontline employees.

One way to foster a culture of innovation and creativity in an organisation is to implement an idea program. An idea program is a formalised process that encourages and rewards employees for generating, sharing, and implementing new ideas that can improve the organisation’s performance, products, services, or processes.

An idea program can also be seen as a form of innovation management, which is the discipline of managing and optimising the innovation process within an organisation.

There are many benefits of having an idea program and innovation management in an organisation. Some of them are:

  • It increases employee engagement and motivation. Employees feel valued and empowered when they are given the opportunity to contribute their ideas and see them implemented. They also feel more connected to the organisation’s vision and goals, and more committed to its success. According to a study by Gallup, organisations with high employee engagement have 21% higher profitability and 17% higher productivity than those with low engagement.

  • It improves customer satisfaction and loyalty. By listening to and acting on customer feedback, organisations can create more innovative and customised solutions that meet or exceed customer expectations. Customers also appreciate organisations that are responsive and proactive in solving their problems and addressing their needs. A survey by PwC found that 86% of customers are willing to pay more for a better customer experience.

  • It enhances organisational learning and knowledge sharing. By creating a platform for employees to exchange ideas and best practices, organisations can leverage the collective intelligence and creativity of their workforce. They can also learn from their failures and successes, and continuously improve their processes and products. A report by McKinsey showed that organisations with strong learning cultures are 52% more productive and 58% more likely to be market leaders than those with weak learning cultures.

  • It boosts organisational performance and competitiveness. By implementing new ideas that can reduce costs, increase efficiency, increase quality, or create new value propositions, organisations can gain a competitive edge in the market. They can also respond faster and more effectively to changing market conditions and customer demands. A study by BCG revealed that the most innovative companies outperformed the S&P 500 index by 17 percentage points over a five-year period.

In conclusion, idea programs and innovation management are not only good for short-term results, but also for long-term sustainability and growth of an organisation.

They can help organisations create a culture of innovation and creativity that can drive continuous improvement and value creation for all stakeholders.

The strategic advantage of investing in ideas

In the rapidly evolving marketplace, companies are consistently challenged to remain competitive and relevant. One of the most effective strategies to achieve these goals is through investing in innovation.

It's a concept that has moved from being a mere buzzword to a fundamental business necessity.

Companies that invest in innovation not only set the pace in their respective industries but also significantly outperform those that do not. This post explores the multifaceted benefits of investing in innovation and how it serves as a catalyst for growth, sustainability, and market leadership.

Driving growth and market leadership

Innovation is a key driver of growth. By developing new products, services, or processes, companies can tap into unmet customer needs or create entirely new markets. Apple's introduction of the iPhone is a prime example, revolutionising the smartphone industry and establishing Apple as a market leader.

Investing in innovation allows companies to differentiate themselves, command premium prices and capture significant market share, ultimately boosting profitability.

Enhancing efficiency and reducing costs

Innovation isn't solely about groundbreaking products or services; it's also about process innovation aimed at enhancing efficiency and reducing costs. Companies like Toyota have demonstrated the power of process innovation through the implementation of the Toyota Production System, significantly reducing waste and improving operational efficiency.

This type of innovation can lead to lower production costs, improved product quality, and faster time to market, providing a competitive edge in tight markets.

Fostering a culture of continuous improvement

Investing in innovation cultivates a culture of continuous improvement and learning. It encourages employees to think creatively, challenge the status quo, and seek out new opportunities for growth. This culture not only attracts top talent but also retains it, as employees feel more engaged and valued in an environment that fosters personal and professional development.

Google's policy of allowing employees to spend 20% of their time on personal projects exemplifies how fostering a culture of innovation can lead to the development of new products and services. 

Navigating disruption and future-proofing

In today's business environment, disruption is a constant threat, with new technologies and business models capable of quickly rendering existing products or services obsolete. Companies that invest in innovation are better equipped to anticipate and respond to changes, enabling them to navigate disruption more effectively.

Netflix's transition from DVD rentals to streaming services is a testament to the power of innovation in future-proofing a business against technological advancements and changing consumer preferences.

Building resilience and long-term sustainability

Finally, investing in innovation builds resilience and ensures long-term sustainability. By constantly evolving and adapting to the market, innovative companies can withstand economic downturns and other external pressures more effectively than their less innovative counterparts.

This resilience stems from their ability to diversify offerings, explore new markets, and continuously improve their operations and product lines.

Conclusion

The evidence is clear: companies that prioritise and invest in innovation consistently outperform those that don't.

The benefits of such investments extend beyond immediate financial gains, fostering cultures of continuous improvement, driving efficiency, navigating disruption, and ensuring long-term sustainability. In an age where change is the only constant, innovation is not just an option but a strategic imperative for companies aiming for market leadership and enduring success.

In summary, the strategic advantage of investing in innovation lies in its ability to drive growth, enhance operational efficiency, foster a culture of continuous improvement, navigate disruption, and build resilience, ensuring the long-term sustainability and success of the business.